Return Policy
Return & Refund Policy
Last Updated: September 16, 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return in accordance with the policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned with its original packaging, when applicable.
Proof of purchase or your order number is required.
Items that are damaged due to misuse or improper handling may not be eligible for a refund.
How to Request a Return
To start a return, please contact us at theovyro@gmail.com and include:
Your order number
The item(s) you would like to return
The reason for the return
Photos of the item, if it arrived damaged or defective
We will review your request and provide return instructions if your return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos or other information to help resolve the issue.
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the customer's responsibility.
Original shipping fees are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Non-Returnable Items
Certain products may not be eligible for return, including:
Personalized or custom-made items
Gift cards
Final sale items
Items that have been used, damaged, or altered after delivery
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: theovyro@gmail.com
Ovyro
We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.